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Welcome to

Two Rivers Medical Centre 

 

Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

IMPORTANT INFORMATION

We are aware of recent comments about our service on local social media. We want our patients to know that we are doing our very best for them and ask for their support.

All our practice staff are working hard under increasing demand, with staff sickness and staff shortages meaning some patients are having to wait longer than usual to get a routine non-urgent appointment. We are committed to delivering safe, high quality services and patients with urgent needs are being given priority.

We know this is causing inconvenience. It is important our patients are aware that in Ipswich and across the country, GP practices are facing increasing pressures. There is a UK-wide shortage of GPs, making it difficult to recruit new GPs and gain cover for holidays and sickness. Practices are constantly short-staffed. Staff are working longer hours in an effort to keep pace with demand.

The practice is actively seeking to recruit doctors to help alleviate the situation and we are working with the Suffolk GP Federation and local health commissioners in supporting the recruitment of GPs in the county.

Our patients can also help. We would ask that patients who are unable to attend their appointment phone and let the practice know so that we can make the appointment available for others. Every week we have around 100 missed appointments. This equates to about 32 weeks of lost appointments per year.

 GP practices are a precious resource and everyone at Two Rivers Medical Centre is determined to continue to deliver the best possible service for our patients.”

 

11th August 2016

Practice move

 

Please be aware that on MONDAY 11th JULY 2016 we moved to our new premises.
 
New Address:     Two Rivers Medical Centre
30 Woodbridge Road East
Ipswich IP4 5PB
 
New telephone Number: 01473 907788
 

PRACTICE LIST TEMPORARILY CLOSED

Due to the problems outlined below, unfortunately, we are unable to take on any new patients at this time.  This includes temporary patients as well.

PRESSURE ON GP APPOINTMENTS

Due to unforeseen illnesses we are particularly short of GP appointments at the moment.

We are prioritising seeing patients with urgent needs, but this means there will be longer waits for routine, non-urgent appointments.

We appreciate this is difficult for our patients. We would ask for patience when trying to book for routine, non-urgent appointments. Our reception team will do their best to find the right appointment for you, but the overall shortage of GPs at the moment will mean that there will be longer waits for non-urgent appointments.

This is all happening at a time when we are gearing up to move into our new building in July, so the next few months are going to be particularly busy for the practice.

We are actively trying to recruit locum doctors for short term placements, but there is a local and national shortage of GPs so this isn’t easy.

Thank you for your patience and understanding at this time.

Reviews for Long Term Medical Conditions

We are changing our recall system for patients with long term medical conditions who require annual monitoring reviews.  Please see here for more information. 

Named Accountable GP

All patients at the practice have a named accountable GP on their clinical record.  Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery. If you wish to find out who your named GP is, please ask at reception.

 

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

(Site updated 11/08/2016)
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